We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our new normal habits and updated routines. We are confident that you will continue to partner with us in taking all the necessary precautions to ensure the continued safety of our practice family. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have noticed this during your visits to our office. Our infection control processes are created so that when you receive care, it’s both safe and comfortable. We want to tell you about the latest infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you arrive.
• We have hand sanitizer that we will ask you to use when you enter the office. We will take your temperature, pulse, oxygen level and ask that you wear a mask upon entering the office.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. We may ask that you remain in your car until the office is clean and ready for you.
• We will look a bit different. We have plexiglass at the front desk, and our staff will be masked and have face shields for everyone’s protection.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. As soon as we are ready to make new appointments we will let you know. For now, we are seeing all emergencies and urgent care visits first. As soon as the Governor and Department of Health permit visits with the hygienists we will let you know.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Cohen, Dr. Schlesinger and our amazing team at Timeless Smiles!